Business Terms & Conditions

1. Scope of Services

KS Web Development provides professional website design, development, and maintenance services. Our offerings include Core Website Packages (Starter, Professional, and E-commerce) , Specialized Functional Add-ons, Custom Programming, and optional Copywriting.

2. Pricing and Taxes

Estimates: All provided prices for Core Packages and Add-ons are starting estimates and may vary based on specific project requirements.
Custom Development: Custom programming is billed at an hourly rate of €40/hour. Because these solutions are engineered from the ground up, we do not offer flat-fee packages for custom work; clients pay for actual development time.
VAT: Prices exclude applicable taxes. For EU-based businesses with a valid VAT ID, the Reverse Charge mechanism applies (0% VAT). Otherwise, the standard Greek VAT rate of 24% is applied.

3. Payment Terms

To commence a project, the following payment schedule applies:

40% upfront deposit to initiate development.
40% upon design approval.
20% prior to the final launch of the website.

4. Client Responsibilities and Content

Content Provision: Clients are responsible for providing all website copy (text) and high-resolution imagery.
Additional Services: Content creation or professional photography services are available as an additional service at an hourly rate.
Approvals: Delays in providing content or feedback may result in the rescheduling of the project timeline.

5. Hosting and Domain Names

Exclusion: Hosting fees and domain name registrations are not included in the development fee.
Recommendations: We recommend high-performance providers such as Hetzner, SiteGround, or WP Engine. The estimated cost for premium hosting is approximately €150-€250/year.

6. Maintenance and Support Plans

Clients may opt for monthly maintenance plans to ensure their digital assets remain secure and updated:

Essential (€40/month): Includes core/plugin updates, weekly backups, and basic monitoring.
Business Plus (€85/month): Includes Essential features plus 1 hour of content updates and speed optimization.
Enterprise (€140/month): Includes daily backups, priority support, and monthly technical SEO checks.

7. Cancellation and Refunds

Project Cancellation: The 40% upfront deposit required to commence development is non-refundable. If the client cancels the project after the design approval stage, the second installment of 40% remains due and non-refundable to cover the work performed up to that point.
Maintenance Plan Termination: Maintenance and Support Plans are billed monthly. Clients may cancel these plans at any time by providing a 30-day written notice. Fees for the current billing cycle are non-refundable.